Customer service duties should not be taken lightly no matter what area of the market you're working in. Whether it's a brick and mortar building where customers come to you or your home based business where you'll meet people that become your customers over the phone, online or in person.
Customer service duties done well will reward you in return customers, loyal brand customers, repeat customers, referrals and growth in your business. Follow these tips to provide excellent customer service that will help you gain a reputation of loving what you do and doing it well, making people want to do business with you now and in the future.
* Smile - a simple gesture of a smile whether in person or on the phone can be seen and felt by the other person. A smile goes a long way to show sincerity and love of what you do.
* Excitement - be excited in what you're doing and selling. Knowing that you are helping someone is very rewarding not only to you but, to customers as well.
* Attention - pay attention to what the customer is saying to determine their true needs and wants. You can help customers by providing what they need and not what you want or need to sell them.
* Knowledge - being knowledgeable in your area of expertise will allay a customers concerns and they will be more willing to work with you and to buy from you.
* Trustworthy - be trustworthy with your customers. If you say you'll do something or be somewhere when you say you will, do it. Make no excuses. Customers want and need to believe that you are who you say you are. The more trust you build, the better your relationship with your customer be grow.
* Communicate - one of the very important customer service duties you have is to communicate effectively with your customers. If you know of a great sale, deal or other benefit to your customer, be sure to share it. Communicating with your customer shows your interest in them and wanting them to get the best deal for their time and money.
* Provide Value - providing value about your company, new products, research and benefits of products will encourage a customer to get excited when you contact them. They'll be eager to hear from you knowing that you always offer them valuable information that can help them to look and feel their best.
* Relationship building - starting a customer relationship and building it will ensure that you get to know your customer, their likes, dislikes, their needs now and in the future will help your customer as well as yourself. The more you know your customer, the more enjoyable it will be to call or see them. Friendships grow as relationships build and these can last a lifetime!
* Inform - inform your customers if you are planning a move or relocation to other area of the country. Many times, customers are the last to know that you have moved and they will try to contact someone else if they can't reach you. That doesn't look good for you, your products or your company and you should try to avoid this at all costs. If you won't be doing your business any longer, simply telling your customer and trying to help them find someone to replace you before they need something will be most appreciated by your customer.
* Have fun! Have fun with customers and you'll enjoy what you're doing, it will help your business grow and prosper.
* Repeat - repeat these actions and the more you do it, the better you'll get. You'll become a leader in no time and others will look to you for your expertise and advice.
Let me know your best customer service tip and what works best for you!
Friday, August 27, 2010
Friday, August 13, 2010
Summer Festivals - Networking your Nutrimetics/Avalla Home Based Business
Summer festivals are a fun and fairly easy way to network and grow your Nutrimetics/Avalla home business. You'll want to set up your display table, products, information and meet new and interesting people interested in your Nutrimetics/Avalla business.
I just finished attending one this past weekend (and the reason for my delay in blogposting)and had such a great time. Here are some tips for setting up a table or booth at a summer festival near you!
Find an upcoming event from your local newspaper, internet, chamber of commerce or through friends and find out what the cost is. If you know someone with a business, you can usually set up a table on their property without a fee, as long as it's not on the city property.
Decide on what you'd like to share at the festival. I set up a small display of current inventory with some sale prices that people could take home that day. I also made a gift basket to be raffled if anyone filled out a short survey card that asked their name and contact information, if they were interested in products, interested in hosting an event for free and discounted products or interested in hearing about the Nutrimetics/Avalla opportunity.
Create an attractive and eye catching table display: Use a nice tablecloth, lifts for products and gift basket to be raffled, survey cards, some brochures, flyers or other literature that customers can take, your business cards. Showcase the Nutrimetics/Avalla brand with a banner across the front of the table that is easily visible to passersby.
When the festival or event is ready to start, you should be all set up and ready to greet customers/guests. A simple hello is usually enough to get a chat started without being pushy. Ask them if they'd like to register to win the gift basket by filling out the survey.
As guests are filling out the survey, you can introduce yourself, tell a little about the company and what you offer ie. free facials, makeovers or hot towel relaxation sessions. Many will be interested and you may be able to book appointments on the spot.
Sell your products, book one on one appointments, book group presentations and book sponsoring appointments with anyone interested in hearing more about the Nutrimetics/Avalla opportunity.
At the end of the event, carefully pack your supplies and keep your leads and appointment book ready for the following day. Calling prospects within 72 hours is usually a good idea so that they will still remember you from the event.
Good luck on your summer festivals! It's a great way to get out and meet new people as they are out and about. Go to where the people are and you will meet customers and consultants for your team. It's a fun and easy way of networking and growing your business.
What is your favorite tip for working a festival?
Thanks for reading and sharing your comments.
I just finished attending one this past weekend (and the reason for my delay in blogposting)and had such a great time. Here are some tips for setting up a table or booth at a summer festival near you!
Find an upcoming event from your local newspaper, internet, chamber of commerce or through friends and find out what the cost is. If you know someone with a business, you can usually set up a table on their property without a fee, as long as it's not on the city property.
Decide on what you'd like to share at the festival. I set up a small display of current inventory with some sale prices that people could take home that day. I also made a gift basket to be raffled if anyone filled out a short survey card that asked their name and contact information, if they were interested in products, interested in hosting an event for free and discounted products or interested in hearing about the Nutrimetics/Avalla opportunity.
Create an attractive and eye catching table display: Use a nice tablecloth, lifts for products and gift basket to be raffled, survey cards, some brochures, flyers or other literature that customers can take, your business cards. Showcase the Nutrimetics/Avalla brand with a banner across the front of the table that is easily visible to passersby.
When the festival or event is ready to start, you should be all set up and ready to greet customers/guests. A simple hello is usually enough to get a chat started without being pushy. Ask them if they'd like to register to win the gift basket by filling out the survey.
As guests are filling out the survey, you can introduce yourself, tell a little about the company and what you offer ie. free facials, makeovers or hot towel relaxation sessions. Many will be interested and you may be able to book appointments on the spot.
Sell your products, book one on one appointments, book group presentations and book sponsoring appointments with anyone interested in hearing more about the Nutrimetics/Avalla opportunity.
At the end of the event, carefully pack your supplies and keep your leads and appointment book ready for the following day. Calling prospects within 72 hours is usually a good idea so that they will still remember you from the event.
Good luck on your summer festivals! It's a great way to get out and meet new people as they are out and about. Go to where the people are and you will meet customers and consultants for your team. It's a fun and easy way of networking and growing your business.
What is your favorite tip for working a festival?
Thanks for reading and sharing your comments.
Tuesday, August 3, 2010
Jobs that Pay $50 per hour
Jobs that pay $50 an hour article from aol today. It appears that they forgot to mention that you can also save all that time, money, books and education and start your own home based business to earn $50/hr!
When you work for yourself, you determine when you work, where you work, how much you work and when you get a raise. You can see the job opportunities on this link below and then return for more information on joining Avalla.
http://jobs.aol.com/articles/2010/08/02/10-jobs-that-pay-50-per-hour/?ncid=webmail
When you join Avalla, you can earn while you're learning how to get started and for as long as you're building your business. There's a one time investment of a join kit and the products that you want for yourself and for demonstration. Many people earn at least $50 per hour for working 3-6 hours per month. You can do that within your first month of joining - that's one of the attractions to starting your own Avalla business. Finally, you can earn what you're worth and determine to work more when you need more income!!
Thousands of men and women join Avalla for the additional income, the freedom of schedule, the tax deductions, the minimal start up fee, the personal webpage that helps you build an online customer base, to help others look and feel their best, to improve their own growth and development, for the free trips, the bonuses, free gifts, to build for a retirement fund, to save for a home or other large expense.
Check out this website and learn more about the opportunity that could change your life and your financial status: www.myavalla.com/us/pwp/cynthias1 and when you join in August, you receive an additional bonus of the Lavender Body Creme and Shower Gel worth $50 for FREE as my gift to you!
Slow and steady wins the race. You can go back to school and in four years be ready to earn money or you could get started this month. You'll be able to earn back your minimal investment within a month of starting when you learn how. Get back your financial independence today!
Learn about the pure, safe, natural products with our 49 year old leader company. Share what you learn with others that need and want your help. Develop lifetime relationships. Develop a team when you're ready. Feel good about helping others to obtain quick results in skincare, cosmetics, body care, fragrance, mens line, teenage line, household cleaners and the hugely popular wellness category.
See more and learn the steps to success to earn $50 per hour:
www.myavalla.com/us/pwp/cynthias1
When you work for yourself, you determine when you work, where you work, how much you work and when you get a raise. You can see the job opportunities on this link below and then return for more information on joining Avalla.
http://jobs.aol.com/articles/2010/08/02/10-jobs-that-pay-50-per-hour/?ncid=webmail
When you join Avalla, you can earn while you're learning how to get started and for as long as you're building your business. There's a one time investment of a join kit and the products that you want for yourself and for demonstration. Many people earn at least $50 per hour for working 3-6 hours per month. You can do that within your first month of joining - that's one of the attractions to starting your own Avalla business. Finally, you can earn what you're worth and determine to work more when you need more income!!
Thousands of men and women join Avalla for the additional income, the freedom of schedule, the tax deductions, the minimal start up fee, the personal webpage that helps you build an online customer base, to help others look and feel their best, to improve their own growth and development, for the free trips, the bonuses, free gifts, to build for a retirement fund, to save for a home or other large expense.
Check out this website and learn more about the opportunity that could change your life and your financial status: www.myavalla.com/us/pwp/cynthias1 and when you join in August, you receive an additional bonus of the Lavender Body Creme and Shower Gel worth $50 for FREE as my gift to you!
Slow and steady wins the race. You can go back to school and in four years be ready to earn money or you could get started this month. You'll be able to earn back your minimal investment within a month of starting when you learn how. Get back your financial independence today!
Learn about the pure, safe, natural products with our 49 year old leader company. Share what you learn with others that need and want your help. Develop lifetime relationships. Develop a team when you're ready. Feel good about helping others to obtain quick results in skincare, cosmetics, body care, fragrance, mens line, teenage line, household cleaners and the hugely popular wellness category.
See more and learn the steps to success to earn $50 per hour:
www.myavalla.com/us/pwp/cynthias1
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